Voyageur Soap & Candle

Quick and Carefully! At Voyageur Soap and Candle, we're committed to getting your items to you swiftly and securely. Here's how it works:

• Processing Time: We aim to get your order on its way within 3-5 business days. Sometimes, during very busy times like holidays, it might take a bit longer.
• Shipping Time: The actual travel time of your package depends on where you live and the shipping method you choose. We work with trusted carriers to offer a range of speedy options.
• Shipping Protection: With Voyageur Assurance, you're covered. If there’s a hiccup with your delivery (like damage or it goes missing), just let us know. We'll sort it out, ensuring your items reach you safe and sound.
• Going Global: For our friends outside Canada, including the U.S., please remember that taxes and duties might be involved depending on where you are. These are usually handled on your end.

We're here to make your experience smooth and enjoyable. If you have any questions or need assistance, our customer service team is just an email away.

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We're thrilled you've chosen our products and we truly hope you love them just as much as we do! However, if for any reason they're not quite right for you, we're here to lend a hand.

Something Wrong With Your Order?

Encountered a hiccup with your purchase? Did something break? Did we send you the wrong thing?

No worries, we're on it. Share any details and evidence you have regarding the issue with our dedicated customer service team. Rest assured, they're ready to dive in and sort everything out swiftly.

Simply drop us a message to kick-start the return process.

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If your item just isn't fitting the bill but there's no problem to speak of, that's okay too. We've got a return path for that.

Items can be returned within 30 days from the day you received them, provided they're unused, still in their original packaging, and in a resalable condition. Please ensure all the packaging materials are included when you send it back our way.

Received Your Order Over 30 Days Ago?

Life happens, and we get that. In such cases, we might ask for a 15% restocking fee for some returns. Your understanding and cooperation are much appreciated.

Do note that the cost of return shipping is on you. We suggest using a service that offers tracking to make sure your return arrives back to us safe and sound.

We're here to make sure you're happy with your purchase, no matter what.

Globally, Thoughtfully, and With Rigor. At Voyageur Soap and Candle, our mission is to offer you products that not only delight but also meet stringent quality standards. Here’s how we ensure every item in our collection stands up to your expectations and ours:

• Global Partnerships: We source from a rich tapestry of vendors around the world, choosing only those who align with our commitment to excellence and sustainable practices. This allows us to bring you a diverse selection of high-quality products.
• Bulk Purchasing for Best Value: Our relationships with bulk partners—who typically do not sell in small quantities—enable us to secure the best prices for you. We choose partners who understand the importance of quality and value, ensuring we deliver premium products at competitive prices.
• Stringent Quality Standards: Quality is non-negotiable. We have stringent criteria in place to evaluate the products we source. Vendors who cannot meet or maintain our high standards are not part of our network. This dedication to quality means we sometimes part ways with suppliers whose products fall short of our expectations.
• Flexibility in Sourcing: We maintain relationships with multiple vendors for the same commodities. This strategic approach allows us to swiftly switch suppliers if we detect any dip in product quality. It ensures that we always offer you products that meet our strict quality and reliability standards.
• Continuous Quality Assurance: Our commitment to quality is ongoing. We constantly review and reassess our sourcing strategies and partnerships to ensure they align with our high standards and your satisfaction.

At Voyageur Soap and Candle, we take pride in our meticulous sourcing process. It's designed to ensure that when you choose our products, you're choosing quality, value, and integrity.

We love that you've found something special in our retail store! Here's what you need to know about our retail-exclusive items and online availability:

Unique Collections: Our retail store operates a little differently from our online shop. This means we sometimes offer items exclusively in-store that aren't available online. These unique finds add to the charm of visiting us in person!

Why the Difference? Our goal is to tailor your shopping experience to be as memorable and personal as possible, whether you’re browsing online or visiting us in person. This is why our retail store and online shop sometimes carry different items.

• Exclusive In-Store Offerings: Our retail store is a treasure trove of unique finds that aren't available online. This approach allows us to offer products that are best experienced in person – from the tactile pleasure of selecting the perfect candle to the delight of discovering a new scent. It's all about creating a special, hands-on shopping experience for our local community.
• Shipping Challenges: Many of our in-store exclusives are unique not just in their appeal but also in their practicality for shipping. Some items are extremely fragile or have unconventional shapes and sizes, making them difficult or costly to ship. By keeping these items in-store, we ensure they reach you in perfect condition, avoiding the risks and expenses associated with long-distance shipping.
• The Voyageur Experience: Both our in-store and online collections are curated with care to ensure they reflect our high standards and your expectations. Whether it’s a product available worldwide on our website or a unique find in our store, we're dedicated to providing quality and satisfaction.

Looking for a Specific Item? If you've spotted something in our retail store and can't find it online, we're here to help. Reach out to us with the details of the item you're interested in. While we can't guarantee its availability online, we'll do our best to assist you. You can contact us via email or phone, and if possible, we might be able to arrange a special order for you.

Visit Us Again: We encourage you to visit our retail store again for the full Voyageur experience. Who knows? You might discover another exclusive gem!

Questions or Requests? If you have any questions or if there's something specific you're looking for, please don't hesitate to get in touch with our friendly customer service team. We're always eager to help make your Voyageur experience as delightful as possible.

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